Frequently Asked Questions
About My Light
How big is a LuminAID light?
LuminAID lights vary in size. The best way to get a sense of the size is to look at the individual product images on the product pages or to watch the product videos. All of our lights deflate to less than 1″ thick and inflate into different sized cube volumes. The PackLite Hero 2-in-1 Supercharger is our largest lantern and inflates into a 6″x6″x6″ cube.
How bright are LuminAID lights?
LuminAID lights vary in brightness and performance depending on which product you have. The standard unit of measurement for brightness is “lumens,” and this is indicated on the individual product pages. We measure the lumens of our lanterns by 3rd party testing centers when the product is fully charged.
What is my light made of?
LuminAID lights are made of a durable material called TPU (thermoplastic polyurethane). This material is 100% PVC-free and phthalate-free. Each light contains a a high-efficiency mono-crystalline solar panel, LED circuit, and a lithium-ion battery.
PVC (polyvinyl chloride) is a type of halogenated plastic that contains two known human carcinogens: vinyl chloride and dioxin. These carcinogens are not only emitted in large quantities during production, but also on the plastic itself. Vinyl chloride is an essential component of PVC that is not used in any other plastic. Dioxin is a bio-accumulative substance that builds up over time in human bodies, and emissions from PVC are higher than other plastics. As LuminAID lights are meant to be safe for the entire family and inflated with direct contact to the plastic valve, LuminAID Lab is happy to produce 100% PVC-free lights.
What is the difference between lumens and watts?
Lumens are a standard unit used for measuring brightness of lights, while watts are a unit for measuring the amount of electricity required to power an electrically-powered object. In lightbulbs, watts are used to signify how much energy is required to power the bulb. Therefore, more energy-efficient lightbulbs may use fewer watts to produce the same number of Lumens (brightness).
As LuminAID lights are solar-powered and do not depend on an electrical grid, it is more relevant to provide the number of Lumens that our lights produce. That way, we may explain how bright the light they produce is and how large of a space they can illuminate. Our PackLite Hero is our highest-performing light, and on it’s brightest Turbo setting of 300 lumens, it is able to light up a 300 sq. ft. space! Many of our customers find it comparable with battery-powered lanterns and easier to maintain.
What is the color temperature and color rendering index of LuminAID lights?
Our lanterns have been independently tested and verified to have a CRI of 70. Color temperature varies by product. The PackLite Hero, Max, and Nova have a color temperature of about 5950K.
Can I personalize or custom print my light?
Yes! We offer custom printing of corporate logos, designs, or instructions on the all of our lanterns. This option is available for orders of 120+ units, and you can learn more on our Custom Print page for pricing and further details.
How long will the product last?
We design and build our lights for disaster relief first and expect them to last in even the harshest environments. The lights can be recharged and used every day for multiple years. The product has a lithium-ion battery which has 500+ recharge cycles at optimum efficiency, but can be recharged many times over 500. Similar to your cell phone, after a few years, you may see a slight decrease in battery life (run time of the lantern).
Are LuminAID products built with sustainability in mind?
Our lanterns are powered by the sun, so you don’t have to rely on any non-renewable energy sources to light your adventure. LuminAID PackLite Series lanterns collapse to just 20% of their inflated size which greatly decreases the carbon emissions associated with shipping to our warehouses, retail partners, and online shoppers. Our products are designed to last! With an IP67 waterproof rating and constructed from durable TPU (thermoplastic polyurethane), most of the lanterns sold 5+ years ago are still going strong. Unlike PVC (polyvinyl chloride), a similar plastic material, TPU does produce or contain lead, dioxin, phthalates, or any other poisons that are hard to pronounce. This means both our users and the fish near our factories are free from harm. Finally, our products can be responsibly recycled at any local electronics drop-off.
Is LuminAID’s packaging sustainable?
All of our packaging is small, lightweight, and recyclable to reduce environmental impact from start to finish. Our PackLite Series products are packaged in plastic PE bags that can be responsibly recycled at any drop-off recycling center. Our Smart Solar Garden products are packaged in printed cardstock with a PET window and can be recycled curbside.
Placing an Order
I need help with my order!
We’re sorry to hear that you’re having difficulties with your order! Please contact us at email@example.com, and we will do our best to respond within 1-2 business days.
How can I contact you via phone?
Our team works hard to respond to inquiries within 48 hours. Sending us an email at firstname.lastname@example.org is the quickest and most efficient way for our team to provide you with the best service; however, if you prefer us to give you a call, please send us a short explanation of the issue and your phone number, and we’ll give you a call within 1 business day.
Are LuminAID products under warranty?
We are proud to stand behind our products with a full 1-year international warranty.
How do I charge my phone with my LuminAID?
Our PackLite Max 2-in-1 Phone Charger and PackLite Hero 2-in-1 Supercharger have a USB-A output port that can charge your mobile device. If you have an iPhone, the cable that came with it can be used to charge it from the light. Many Android phones can charged using their included cables or the red micro-USB cable included with your light. If your device uses USB-C, you’ll need a USB-C to USB-A cable, or the proper adapter, to recharge your phone our with our light.
You can read more phone charging tips on our Troubleshooting page, or check out this video.
Care & Usage
How do I adjust settings or turn my light on/off?
Each of our lights has a red power button. Press this button firmly to turn your light ON, cycle through brightness settings, and turn it OFF. This button is slightly inset to ensure that your light will not be turned on by accident and lose charge.